Terms of service

On this page

1. Agreement to Terms
2. Updates and Modifications
3. International Operations and Shipping
4. Section 1 – Online Store Terms
5. Section 2 – General Conditions
6. Section 3 – Accuracy, Completeness, and Timeliness of Information
7. Section 4 – Modifications to Service and Prices
8. Section 5 – Products or Services
9. Section 6 – International Shipping and Delivery
10. Section 7 – Return and Refund Policy
11. Section 8 – User Responsibilities and Prohibited Uses
12. Section 9 – Disclaimer of Warranties; Limitation of Liability
13. Section 10 – Indemnification
14. Section 11 – Severability
15. Section 12 – Termination
16. Section 13 – Governing Law
17. Section 14 – Changes to Terms of Service
18. Section 15 – Contact Information

Welcome to TranquilSiam, presented by RubyJar LTD trading as Tranquil Siam In these terms, “we,” “us,” and “our” refer to RubyJar LTD trading as Tranquil Siam. We offer this website, including all information, tools, and services available to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated here.

Agreement to Terms

By using TranquilSiam.com and/or purchasing from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service,” “Terms”), including additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions, you should not access the website or use any services. These Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Updates and Modifications

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

International Operations and Shipping

Our operations are based outside the United States, and our products are shipped internationally from Thailand. We provide detailed shipping information, including international shipping policies, customs, duties, and additional taxes that may apply.

Section 1 – Online Store Terms

Age and Legal Compliance

By agreeing to these Terms of Service, you confirm that you are of legal age in your jurisdiction and that you comply with all local laws regarding online purchases and the use of herbal and botanical products.

Legal Use and Restrictions

Our products are intended for personal, non-commercial use. You agree not to use our products for any illegal or unauthorized purpose. In using our Service, you must not violate any laws in your jurisdiction.

Health and Safety Disclaimer

The content on our website related to herbal and botanical products is not intended to be medical advice and should not replace professional medical consultation. We do not guarantee the accuracy of any health-related information provided and disclaim any liability for the health effects of our products.

Ingredient Transparency

We provide complete ingredient lists for all our herbal and botanical products. Customers are responsible for reviewing these ingredients to avoid potential allergic reactions or conflicts with dietary restrictions or medications.

Section 2 – General Conditions

Service Availability

We reserve the right to refuse service to anyone, at any time, for any reason. Our service availability may vary depending on geographical locations and other logistical factors.

Data Handling and Transmission

Your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.

No Unauthorized Use

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Headings for Convenience

Headings are included for convenience only and will not affect the interpretation of these Terms.

Section 3 – Accuracy, Completeness, and Timeliness of Information

Content Responsibility

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information and should not be relied upon as the sole basis for decisions. Use of any material on this site is at your own risk.

Historical Information

This site may contain historical information, which is provided for reference only and is not necessarily current.

Modifications to Site Content

We reserve the right to modify the contents of the site at any time, with no obligation to update any information. It is your responsibility to monitor changes to our site.

Section 4 – Modifications to Service and Prices

Price Changes

Prices for our products are subject to change without notice.

Service Modification or Discontinuation

We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.

Liability Limitation for Modifications

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products or Services

Product Availability and Limitations

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Return Policy.

Accuracy of Product Representations

We have made every effort to display as accurately as possible the colors and images of our products. However, the actual color you see may vary.

Product Restrictions

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. Product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Section 6 – International Shipping and Delivery

Shipping from Thailand

All our products are shipped internationally from Thailand. We provide detailed information on shipping rates, estimated delivery times, and customs procedures.

Customs and Import Duties

International shipments may be subject to customs inspections and import duties. Customers are responsible for any additional charges for customs clearance, which we have no control over and cannot predict.

Shipping Rates and Delivery Times

Standard worldwide tracked shipping is US$14.99, or free on orders of US$50 or more after discounts. Orders are processed within 1–2 business days, usually within 24 hours. Delivery typically takes 7–14 business days.

Shipping Accuracy

Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Tracking and Notifications

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order’s progress using the provided details.

Section 7 – Return and Refund Policy

Return Eligibility

We offer a 30-day return policy. To be eligible for a return, items must be in the condition you received them, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Return Process

To initiate a return, contact us at [email protected]. If accepted, we’ll provide a return shipping label and instructions. Items returned without a prior request may not be accepted.

Non-Returnable Items

Certain items, such as perishable goods, custom products, and personal care goods, may not be eligible for return. Please contact us if you have questions about your specific item.

Refunds

Once we receive and inspect your return, we’ll notify you about your refund status. If approved, a refund will be processed to your original payment method within a specified number of days.

Section 8 – User Responsibilities and Prohibited Uses

Lawful and Ethical Use

You agree to use the site and its content lawfully and ethically. This includes not engaging in any unlawful acts, violating any international or local regulations, or infringing upon intellectual property rights.

Content and Conduct Regulations

You must not upload or transmit harmful code and refrain from any behavior that is offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable. Misleading us or third-parties regarding the origin of your comments is prohibited.

Prohibited Activities

You are prohibited from using the site for harmful or deceitful activities, including spamming, phishing, or disseminating viruses. Actions that interfere with the security features of the Service or any related website are strictly forbidden.

Section 9 – Disclaimer of Warranties; Limitation of Liability

Service Use at Own Risk

We do not guarantee uninterrupted, timely, secure, or error-free use of our Service. The Service and products delivered to you are provided ‘as is’ and ‘as available’ without any warranties, express or implied.

Liability Limitations

RubyJar LTD trading as Tranquil Siam shall not be liable for any injury, loss, or any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of the Service or products. The liability is limited to the maximum extent permitted by law.

Section 10 – Indemnification

User Indemnification

You agree to indemnify, defend, and hold harmless RubyJar LTD trading as Tranquil Siam and our affiliates from any claim or demand, including attorneys’ fees, made by any third-party due to your breach of these Terms or your violation of any law or the rights of a third-party.

Section 11 – Severability

Enforceability of Provisions

If any provision of these Terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.

Section 12 – Termination

Terms Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time. We also may terminate this agreement at any time without notice for breach of these Terms, after which you will remain liable for all amounts due up to and including the date of termination.

Section 13 – Governing Law

Applicable Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction of RubyJar LTD trading as Tranquil Siam.

Section 14 – Changes to Terms of Service

Terms Updates

The most current version of the Terms of Service is always available on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.

Section 15 – Contact Information

Questions and Contact

Questions about the Terms of Service should be sent to us at [email protected].