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FAQs
faq
Shipping
Our standard international shipping typically takes 7 to 14 business days for delivery. However, the transit duration may vary depending on your location and applicable customs or import processes.
Orders are processed within 1–2 business days.
We ship worldwide from Thailand. Standard worldwide tracked shipping is £11.50, or free on orders of £40 or more after discounts.
We ship every order from Thailand.
Absolutely. Every order placed with Tranquil Siam is assigned a unique tracking number. You will receive this number via email when your order is dispatched.
This tracking feature offers peace of mind by enabling you to follow your order’s journey from our warehouse in Thailand directly to your doorstep, providing real-time updates throughout its transit.
We utilize regular postal services for shipping. In the United States,
this means using USPS. For international orders, tracking information will initially be provided by the postal service of the origin country, such as Thai Post.
Once the order arrives in your country and clears customs, your local postal service will take over the delivery. You can track the package with the same tracking number until it reaches you.
If tracking says delivered, check with your household, neighbours and local postal service. If you still cannot locate the parcel, email [email protected] so we can review the tracking with you.
Delays in tracking updates, especially for international orders, often occur during customs clearance processes. This doesn’t mean your order is lost.
Once the package clears customs in your country, you’ll see updated tracking information, and you can continue to monitor its progress using the same tracking number.
Returns
You can request a return within 30 days of delivery. Items must be unused, unopened and in their original packaging.
Please email [email protected] to confirm your return and receive the return address. Once we confirm your return, we will provide you with the necessary address.
Please send the item back to us. Upon receipt, we will inspect it and either issue a refund or arrange for a replacement.
I’m sorry to inform you that we cannot accept opened or used products as returns. Our return policy requires items to be in their original packaging and unused to be eligible for return.
However, if the item you received is defective or damaged, please contact our customer service team immediately, and we will work to resolve the issue as quickly as possible.